Skip to content

Cart

Your cart is empty

join the sparkling Family

Stay connected for exclusive offers and timeless elegance.

Warranty & Care

Every piece is crafted with precision, passion, and an unwavering commitment to quality. We believe in offering not just fine jewelry, but also peace of mind. That’s why we provide a comprehensive warranty and expert care guidance to ensure your jewelry stays as brilliant as the day you received it.

Our Warranty Promise

We stand behind the craftsmanship of all our jewelry. Each Sparkling Carat piece is covered under a 90 days manufacturing warranty from the date of purchase.

What’s Covered

  • Manufacturing defects in material or workmanship (e.g. loose prongs, missing stones due to manufacturing issues)
  • Structural faults or breakage not caused by misuse

What’s Not Covered

  • Normal wear and tear, scratches, or fading due to everyday use
  • Accidental damage, loss, or theft
  • Issues arising from unauthorized repairs or resizing

If you believe your jewelry has a defect covered under our warranty, please contact us with your order number and photos so our team can assess and assist you promptly.

Jewelry Care Tips

Proper care keeps your jewelry sparkling and timeless. Follow these simple but essential steps to protect your investment and ensure your lab-grown diamonds and precious metals remain in pristine condition.

Wear with Intention

  • Remove jewelry during physical activities such as exercising, swimming, gardening, or lifting heavy objects to prevent accidental damage.
  • Avoid wearing rings when washing hands with harsh soaps or sanitizers that may cause build-up over time.

Routine Cleaning

  • Gently clean your jewelry at home once a week using warm water, a drop of mild dish soap, and a soft toothbrush. Rinse well and dry with a soft lint-free cloth.
  • Avoid ultrasonic cleaners unless specifically advised, as certain settings and metals may not be suitable.

Keep Away from Chemicals

  • Apply lotions, perfumes, hair sprays, and makeup before putting on your jewelry to reduce chemical exposure.
  • Take off jewelry when handling household cleaners, bleach, chlorine, or detergents, which may damage the surface or dull the shine.

Smart Storage

  • Store jewelry pieces individually in soft-lined boxes or fabric pouches to prevent scratches or tangling.
  • Keep away from direct sunlight and excessive humidity, especially for silver jewelry which may tarnish.

Professional Check-Ups

  • We recommend a professional inspection and cleaning once a year, especially for rings or pieces with prong settings, to ensure all stones are secure and in good condition.

Rotate Your Jewelry

  • If you wear certain pieces daily, give them a rest occasionally. Rotating your collection can extend the lifespan of each piece.

Temperature Awareness

  • Avoid exposing your jewelry to extreme heat or cold, as temperature fluctuations can affect metal structure and loosen gemstones.

With the right care, your Sparkling Carat jewelry will stay radiant for generations. If you're ever unsure about how to care for a piece, our team is here to help.

Repair Services & Support

If your jewelry is outside the warranty period or requires services not covered (such as resizing, repolishing, or stone replacement), we’re still here for you.

Our expert jewellers offer paid repair and maintenance services with the same attention to detail and care as when it was first made. Simply contact our team to get started.

Need Help or Have Questions?

We’re happy to assist!
Email: support@sparklingcarat.com
Phone: +1 (555) 123-4567

Or visit below page to submit an inquiry.