Return Policy

At Sparklingcarat, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to ensure your shopping experience remains exceptional.

Eligibility for Returns

• Items must be returned within 30 days of delivery.
• Products must be in their original condition, unworn, and with all accompanying certificates, tags, and packaging.
• Custom or personalized jewelry is not eligible for return unless it is defective or damaged.

How to Initiate a Return

To initiate a return, please follow these steps

• Contact Us: Email us at nikhil@sparklingcarat.com with your order number and reason for the return.
• Approval: Our team will review your request and provide return authorization and instructions.
• Shipping the Item: Use the provided instructions to securely package and ship the item. We recommend using a trackable shipping method.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.

Exchanges

We are happy to exchange your item for a different size, style, or product of equal value. Please contact us at nikhil@sparklingcarat.com to discuss your options.

Non-Returnable Items

The following items are non-returnable

• Custom or personalized jewelry.
• Items marked as “Final Sale.”
• Gift cards and promotional items.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and details of the issue. We will arrange for a replacement or refund at no additional cost to you.

Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• If approved for a refund, original shipping fees (if any) are non-refundable.

Contact Us for Assistance

If you have any questions about our return policy or need further assistance, please reach out to

Email: nikhil@sparklingcarat.com
Address: 2600 Gattis School Road unit 1506, Round Rock, TX, 78664, US