Here you’ll find answers to our most commonly asked questions. If you don’t see what you’re looking for, feel free to contact us at support@sparklingcarat.com.
Got Questions? We've Got Answers!
Frequently Asked Questions
General Questions
We offer a wide range of high-quality jewelry, including necklaces, earrings, rings, bracelets, and custom designs. Whether you're looking for a timeless diamond piece or a personalized treasure, Sparklingcarat has something for everyone.
A: Yes, all our diamonds are certified by reputable organizations such as GIA or IGI, ensuring authenticity, quality, and ethical sourcing.
Currently, we operate exclusively online to offer you a seamless shopping experience. We ensure detailed product descriptions, high-quality images, and exceptional customer support to help you make the best choice.
Order and Shipping
Simply browse our collection, add items to your cart, and proceed to checkout. You can create an account for faster checkouts or complete your purchase as a guest.
Yes, we offer international shipping to most countries. Please note that customs fees, duties, and taxes may apply for international orders, which are the responsibility of the customer.
- Standard Shipping: 5–7 business days.
- Express Shipping: 2–3 business days.
- International Shipping: 7–14 business days, depending on customs clearance.
Returns and Refunds
We offer a 30-day return policy for most items. Items must be returned in their original condition with all packaging, tags, and certificates. Custom or personalized items are non-returnable unless defective.
To initiate a refund, email us at returns@sparklingcarat.com with your order number and reason for return. Once approved, refunds will be processed within 7–10 business days after receiving the item.
Yes, you can exchange your item for a different size, style, or product of equal value. Contact us at returns@sparklingcarat.com for assistance.
Payment Questions
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and bank transfers. Buy Now, Pay Later options are also available with Klarna or Afterpay.
Yes, we use secure, encrypted payment gateways to ensure your financial information is protected.
Yes, we offer installment payment options through Klarna and Afterpay. Eligibility depends on your region and credit check.
Customization and Product Care
Yes, we specialize in creating bespoke pieces. Contact us at customdesign@sparklingcarat.com with your ideas, and our experts will bring your vision to life.
To maintain your jewelry’s brilliance:
- Clean it gently with a soft cloth.
- Avoid exposure to harsh chemicals or extreme temperatures.
- Store it in a protective case when not in use.
Yes, we offer resizing services. Contact us at support@sparklingcarat.com for details on how to send your ring back for resizing.
Gift and Promotions
Yes, we provide premium gift wrapping, including a luxurious box, ribbon, and a personalized note. Select this option during checkout.
Enter your promo code at checkout in the designated box. Ensure the code is valid and hasn’t expired.
Yes, we offer gift cards in various denominations. They make the perfect present for any occasion!
Contact US
If you have further questions, our team is here to help.
Email: support@sparklingcarat.com
Phone: +1 (555) 123-4567
Live Chat: Available on our website Monday–Friday, 9:00 AM–6:00 PM (EST).